Refund Policy

Effective Date: 10 July 2025

At PakIdent Ltd, we strive to provide professional and reliable document preparation support services. While our aim is to deliver high-quality assistance, we understand that circumstances may change. The following refund policy outlines when and how refunds may be granted.

Eligibility for Refund
You may be eligible for a refund under the following conditions:

• A full refund will be granted if the request is made within 24 hours of payment AND no work has been started on your case.
• A partial refund may be issued if work has begun but has not been completed. This is assessed on a case-by-case basis, based on the amount of work already delivered.
• No refund will be granted once services have been fully delivered and completed.

How to Request a Refund
To request a refund, please email us with the following details:

• Your full name
• Your order reference or invoice number
• A brief explanation of your request
• We will acknowledge receipt within 2 working days and provide a decision within 7 working days.

Processing of Approved Refunds
If your refund is approved:

• It will be issued to the original payment method used
• Refunds may take 5–10 working days to appear, depending on your card provider or bank
• You will receive an email confirmation once the refund has been processed